How do I view products and wholesale prices on the website?

We are strictly a wholesale only company, so firstly you will need to register your business details and create your own password. We will then review your details and approve your account within 24 hours. You will receive a confirmation email once approval has been granted. You will then be able to sign in using your email address and own password to view the full product range.

 

How do I place an order online?

Once you are registered and logged in as a retailer customer and viewing our product range, you can start adding products by clicking the ‘Add to Cart’ button under each item. You can then review all of the items that you have added in the shopping cart in the top right corner. From there you can update quantities of items ordered or delete products from your cart. When you are satisfied with your order, click submit order and follow the prompts on each page which include confirming your Billing/Shipping address and payment method.

 

What is your minimum order value?

We currently have a minimum order value of $100 excluding GST.

 

What are my payment options?

We accept Visa and Mastercard, Cheque or Bank Transfer Payment.

 

What are your trading terms? Can I apply for a credit account?

First order is pro-forma and then for all further orders you are welcome to apply for a 30 day from invoice date credit facility. Here is a link to our 30 day credit application which will have to be filled out and then mailed to our head office for approval.

 

How much do you charge for freight?

We share some great rates from some of Australias most reliable logistics partners. All freight is calculated based on a net weight or volumetric weight basis (whichever is greatest).

 

Do your prices include GST?

All prices online exclude GST and Freight Costs. GST will be added in the cart when you confirm your order and checkout.

 

Do you ship internationally?

Yes we currently ship to retailers in many countries worldwide. We can use our own freight accounts or are more than happy to use your own freight forwarder if required.

 

Are all of the knives in your range legal to sell?

Yes, all of the knives we import are inspected and passed by Australian Customs and Border Protection. We do not carry any illegal knives in our range. The only law for retailers is that knives must be displayed under a glass cabinet and not sold to anyone under the age of 18. Swords are banned only in the state of Victoria, so unfortunately if you are located in that state we cannot supply you with swords. We cannot take responsibility for international knife orders - if you are unsure of legality of any of our products in your area, please check your local laws.

 

 

Are all of the products displayed online in stock?

We try our best to keep 99% of products in stock at all times, but occassionally you we miss out on 1-2 items!

 

How long do orders take to despatch from your warehouse?

If you place your order before 12pm it will leave our warehouse same day. If your order is placed after 12pm it will leave the following day.

 

I am an overseas customer, will I be billed in Australian dollars or my local currecny?

All orders are invoiced in Australian dollars. Our multi-currency feature on the website should be used as a reference only. The exchange rate will be  based on your banks rate once the order has been paid for.